Return Policy
We always want to ensure your complete satisfaction when shopping on natalbynature.com . If there are any quality issues or damage to the product, please contact our customer service department within 14 days from the date you receive the package to arrange a replacement or refund. For detailed procedures, please find in the below “How to Return Your Order”.
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Item(s) must be returned to us within 14 days of the shipment date. Products must be unopened and in original packaging, with all accessories and inserts. If your order contained a Gift with Purchase (GWP), the GWP must also be returned. If the GWP is not returned with the original products, your refund will not be processed.
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The refund process will be completed within 14 working days from the day we confirm receipt of the return package. Refunds will be credited back to your payment account. (Note: The time required for the refund to your account will vary depending on the card-issuing bank. Please check with your card-issuing bank for details.)
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Shipping costs are non-refundable.
Returns - How to Return Your Order
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Please contact our Customer Care (see details below) to explain the reason for return and confirm the return products and quantity.
Customer Care
Email: info@natalbynature.com
Monday to Friday 10am – 7pm (Excluding Public Holidays) -
Please place the product you want to return in its original packaging box.
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Our customer service team will arrange carrier to collect the package at the address of the original order.
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After the returned goods arrive, we will check whether the goods meet the return requirements for refund procedures.
Returns - Exchange
Upon confirmation of the returned product(s), we will ship out the new product(s) according to stock availability.
If there is any dispute, NBN reserves the right of final decision.