Our formula prioritizes hydration with a water-based approach. Applying Miracle Oil after face cream allows the oil to lock in moisture, preventing water loss.

Regardless of the products you use, the concept of “water first, oil last” ensures effective hydration. For example, with heavier, oil-based moisturizers, they can serve as the final step to seal in moisture. There’s no rigid order—our sequence is based on ingredient properties to ensure your skin receives optimal nourishment.

Our Miracle Oil is specially formulated for humid Asian climates, where people generally prefer non-sticky skincare products. We combine ultra-hydrating hydrosols with lightweight, easily absorbed golden jojoba oil. This blend locks in essence and moisture, leaving the skin nourished without feeling greasy.

As NBN uses organic, pure natural ingredients, we enforce strict inventory standards to ensure every customer receives fresh, high-quality products. Due to the natural nature of our ingredients, slight variations in color or scent may occur between batches, but these do not affect efficacy or usability. We carefully select stable, high-quality suppliers and strive to maintain consistent scent and color to provide the best skincare experience.

Our raw materials are sourced from the USA, Germany, the UK, and France, meeting EU standards and food-grade certifications in the UK and USA. Each ingredient comes with quality certifications, ensuring safe use. We also rigorously manage import batches, allowing traceability of ingredients in every bottle for safety and effectiveness.

The amount of foam is not directly related to cleansing effectiveness. High-foam cleansers tend to be alkaline, which can dry out the skin, especially for sensitive or dry skin types. Our cleansing products are gentle, low-foam, and formulated with a pH range of 4.5–6.5, close to the skin’s natural pH, making them suitable for all skin types.

The main ingredient of Miracle Eye Oil comes from organic breadfruit oil from tropical Africa and the Arabian Peninsula. It is a very stable oil that is easily absorbed by the skin. It can prolong its shelf life if stored in a cool, dark place. Of course, if the oil encounters cold weather, there is a chance that it will solidify and clump. If your Miracle Eye Oil clumps, you can try soaking the bottle in hot water at 35-40 degrees Celsius to wait for the clumps to dissolve. This will not affect the effectiveness and use.

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If your order needs modification, please contact our customer service team as soon as possible. Once the order has been shipped, changes are not possible. Reach out via email at info@natalbynature.com or WhatsApp at +852 9660 6190. We’re happy to assist!

Orders are typically shipped within 1-3 business days after receipt, though weather or other factors may affect timing.

Log in to your account to view order history and status, or use the tracking link in your order confirmation email.

Your order number is available in the confirmation email sent after purchase or in the order history section of your NBN account.

You should receive an order confirmation email within minutes of completing payment. If not received, please check your spam/junk folder.

We accept various payment methods, including credit cards, PayPal, and UnionPay. Details are available at checkout.